Yukon Gear & Axle - Everett, Washington

Jc Croley

Recently, I purchased some Yukon products for my rig. It was an online order, and unfortunately there was an error during the order process which left out the product being shipped. I contacted customer service and they got right on it and remedied the problem, shipped out the item the same day. A week later, UPS loses the package and I contact customer service once again. Customer service overnighted the product that I had ordered, and I received it the next day! My experience with the ladies in customer service is exceptional! Thank you guys for making this right and getting the product to me before my next event!

Michael Skidmore

Can't beat the performance for the price. I run their basic duragrip posi & their 4.11 ring and pinion in my well over 1k+hp turbo truck. Performs great! Yukon FTW!

Brad O

Worst Customer service I’ve ever experienced, don’t be fooled, warranty means nothing to them, after a professional shop installed their 5.38/grizzly locker, the bolts that held their own locker together in the unit spun out from lack of torque spec/ locktight, thus causing the bolts to get ground up in my new ring gear… this was the 5th mild drive on the new locker. Ended up having to piece the locker back together and welding it solid, moral of the story save yourself the trouble and buy a Detroit.

Veteran Suicide Awareness Jeep

First Id like to say the VeteranSuicideAwarenwssJeep is NOT sponsored, nor were we asked to write this review. We got our set of 5.13 gear set at an amazing price from Northridge4x4. Everything was packaged well, minus one bottle of fear oil was leaking. Install was straightforward, came with stickers and instructions. ❤️‍?❤️‍?

Brandon Green

Nice front end staff, but tech support is far from helpful. Noisy gears, three sets, all sets are noisy and this with the proper setup, including the $500 pinion depth gauge. Finally bought another set from a different manufacturer, it's night and day difference. Thanks Randys for wasting $1000 of my money, I'll never buy another set from you. Used to be decent gears, but apparently their quality went down hill, along with their customer service.

John T

Appalling customer service, I can't even get an email response and when I call I am just directed to email them. My Yukon selectable hub conversion kit came with spiral locking rings for the outer hub that are incorrect, they're .500" undersized. My truck has been on jack stands for 8 days and I missed 3 days of work because of their non-existent customer service. I'm desperate, I have ordered 4 different snap rings and locking rings that all ended up not working. I finally found one with a similar part number to the Yukon one and was forced to order a quantity of 12 to meet a $30 minimum sale from an industrial hardware supplier and paid for next day shipping to hopefully finally get me back on the road this week. I am not a happy customer, I live in Washington and I always try to support local business/manufacturers but I guess Randy's Ring and Pinion has gotten too big for their britches. They've forgotten the simple equation of business, poor customer service equals less customers which equals less profit. I now have egg on my face for not going with an AMERICAN MADE product manufactured by UNION employees from Dynatrac instead. I will never again purchase anything produced by the Randy's Worldwide corporation. I guess they would rather lose a customer for life and also lose anyone in the customer's circle of friends and family just to save less than $5 in parts and a few dollars in shipping.

Joe Campbell

Buyer beware. I purchased a Yukon complete 4.56 gear set with master overhaul kit for a Jeep JK non-Rubicon, in addition to the Yukon Extended Service Plan through Northridge4x4. The original gear set arrived with one of the overhaul kits missing parts and a chip in the front Dana 30 pinion gear. Northridge4x4 was able to quickly get a replacement Dana 30 gear set and master overhaul kit expedite shipped from Yukon. I highly recommend Northridge4x4 and was pleased with their customer service. Once I received parts that seemed to be in good condition, I had a reputable gear shop that is also an authorized Yukon distributor install the gears. After installation, the gear shop had to replace the rear ring and pinion due to excessive gear noise. This added $450 to the cost of parts, but the shop covered the cost of additional labor to tear apart the rear end and replace the gear set. I still have yet to get this issue resolved, but that is not the reason I am writing this review.

During the break-in procedure, which I followed exactly as written by Yukon, I noticed that at speeds over 50mph; my front differential made a noise similar to that of a whistling teapot. After 500 miles, the gear shop checked the pattern, made sure that everything was torqued to specification, and changed the gear oil, but the noise remained. I contacted Yukon customer service and explained the situation, gave them invoices from NorthRidge4x4, copies of the Yukon extended warranty, provided shipping information from the ring and pinion that they drop-shipped from one of their facilities, and provided all of the information of the shop that installed the gears. After 3 business days of back and forth emails and phone calls, their response was that they needed a picture of the ring and pinion before they could even begin the warranty procedure. This requires going to the gear shop to have them remove the front cover and dump out 2 quarts of gear oil just to prove that the shop installed the gears that I have provided purchase orders and shipping labels for. Furthermore, it seems like the extended service plans I purchased are about as useless as a submarine with screen doors.

Now, I can understand if I installed the gears myself, Yukon might be able to question my integrity, BUT I had one of the top gear shops in the Midwest install the gears which is ALSO a Yukon distributor. It is insulting to both myself and a gear shop that has been in business since the ’70s to have to jump through hoops to get this warranty issue resolved. I can only assume that they wish to make the warranty process as painful as possible to discourage people from making warranty claims. I have little hope that this issue will be resolved by Yukon, but I will update this review once we agree on a solution.

Update 4/29/2021: I was contacted by a member of the sales team and we are working to get a new gear set installed. So far I am happy with the steps that he has taken to resolve the issue.

Update 5/14/2021: A new ring and pinion from Yukon has been installed, but I have not been able to contact the sales rep that I worked with before. The total out of pocket cost from this ordeal is $770 with an additional $125 when the shop replaces the gear oil after break in. I also have not been contacted by Yukon to ship back the 3 faulty gear sets.

Dustin Lockman

I didn't do enough research before I ordered my gears and lockers from Yukon. The gears were fine, but the zip lockers I got needed a lot more installation work that wasn't mentioned anywhere in the description or the instruction manual. It took 3 days going back and forth over the phone and email, sending pictures to Yukon before they finally told us what we needed to do. Started the re gear and lockers on Friday night, and it was suppose to be done that Sunday. Here I am a week later still working on my Jeep because Yukon didn't care to mention the modification that needed to be done. I would look into alternative brands with better customer service before finalizing your purchase with Yukon.